At Star Zone LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a flexible return and refund policy to make your shopping experience hassle-free. Please review our policy below.

1. Return Eligibility

• Items must be returned within 7 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain items such as perishable goods, personal care products, and customized items are not eligible for returns.
• Proof of purchase (order number, receipt, or invoice) is required for all returns.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support team at info@starzonellc.com with your order details.
2. Our team will review your request and provide return authorization if eligible.
3. Ship the product back to the address provided in the return authorization email.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Policy

• Refunds will be issued to the original payment method used at checkout.
• Processing time for refunds is typically 14 business days after we receive and inspect the returned item.
• Shipping charges are non-refundable unless the return is due to a defect or an incorrect item received.
• If the refund is delayed beyond the stated period, please check with your bank or payment provider before contacting us.

4. Exchanges

• If you received a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost.
• Contact us within 3 days of receiving the product to request an exchange.
• Exchanges are subject to product availability.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your product.
• We are not responsible for lost or damaged returns during transit.

6. Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

• Personal care and hygiene products.
• Perishable goods (food, plants, etc.).
• Gift cards and downloadable products.
• Clearance or final sale items.

7. Contact Us

For any return or refund-related inquiries, please reach out to us:

• Website: Starzonellc.com
• Email: info@starzonellc.com
• Phone: +1 (239) 480-4882
• Business Address: 7901 4th St N #5103 St. Petersburg, FL, 33702, USA Document limit: 10

By shopping with Star Zone LLC, you agree to the terms outlined in this Returns & Refunds Policy. Thank you for choosing us!